Telephone: 01384 211168 | Email: support@acccontactcentre.com
SERVICES THE ACC PROVIDE
Please scroll down this page to see all our current services. Click on each individual image for more information.
SUPPORTED CONTACT SERVICE
Building Better Futures in Dudley
Our Supported Contact service helps children and young people to see a parent or secondary caregiver at our accredited contact centre in Central Dudley, West Midlands.
This is to establish or re-establish and maintain meaningful relationships. Staff and volunteers will always be on hand to give support when required.
This is a more informal service than Supervised Contact services which we do not provide.
No evaluations or reports are made by staff and volunteers during or following contact.
Supported contact is used in cases where no safeguarding risks to the child/ren have been identified.
However one of our friendly contact centre supervisors will check, periodically, on how things are going during the supported contact session.
HOW TO REFER YOURSELF OR
A CLIENT TO OUR SERVICES
Building Better Futures in Dudley, West Midlands
Referring yourself or if you are a professional referring a client has never been easier to our children's contact centre in the heart of Dudley, West Midlands.
Simply click on the Download button here which takes you to ACC referral download page. You have two referral forms to choose from. Our referral form for requesting Supervised Contact, or our referral form if you are requesting either Supported, Escorted, Handover or Indirect Contact.
INDIRECT CONTACT SERVICE
Communicate With Your Child
From A Distance
The ACC offer Indirect Contact service where any parent or secondary caregiver wishes to communicate remotely with their child/ren at our safe and welcoming accredited contact centre in Dudley. This service is used where direct contact is either unsafe, unworkable and or not in the child’s best interests.
ESCORTED CONTACT SERVICE
Comes To An End 1st December 2021
Escorting You & Your Child Into The Community
ACC’s Escorted Contact service involves the child and non-resident parent being accompanied and supervised by one or two of our highly trained and caring and supportive contact supervisors on visits to places away from our contact centre and into the local community for set periods of time.
PARENTING PLANNING SERVICE
ACC Helps Parents Create Written Parenting Plans That Work
The ACC Parenting Planning service helps to build a written plan created between parents after they separate. The plan is a practical and straightforward document that helps separated parents establish an agreement on how they co-parent their child/ren, without having to go to court.
COUNSELLING & THERAPY SERVICE
Healing Emotional, Psychological, Behavioural and Social Difficulties
The ACC offers children, young people and adults of all ages – access to professional counselling and therapy at our contact centre in Dudley. You can receive affordable individual, personal therapy or counselling or we can even offer support for couples and even for entire families.
LIFE STORY SERVICE
Helping To Recognise Your Past Present & Future
The ACC offers both children or adults a Life Story service. Life story work helps children, young people and some adults to explore their life in the past, present and future. It takes place at our ACC contact centre and is helpful where there is little or unknown historical knowledge of contact with a non-resident parent or child.
MEDIATION SERVICE
Bringing Couples & Separated Parents Back To Healthy Communication
Our mediation service is for separated parents or parents who are still married but living apart and trying to find a peaceful way to reconnect in order to be able to communicate without arguing, assigning blame and guilt and finding ways to forgive and if children are involved – effective ways to continue co-parenting.
ATTACHMENT IN PLAY & DRAMA SERVICE
ACC is delighted to offer all our clients the opportunity to take part in our Attachment in Play & Drama (APD) group for parents, secondary givers and any other family member related to or caring for any child/ren attending or having attended ACC in the past. It is designed to help parent and child interconnect and strengthen bonding and develop healthier attachment.
